Refund Policy

01Introduction

This Refund Policy supplements Section 6 of our Terms of Service. It explains when refunds are available, what is non-refundable, how to request a refund, and how long processing takes.

This policy is issued by MAGE BROS LIMITED, the operator of AllToken. By creating an account, generating an API key, or otherwise using the service, you agree to this policy as part of the Terms.

Where this policy and the Terms describe the same topic, this Refund Policy controls. Where applicable consumer-protection law grants stronger rights than this policy, the law controls.

02Eligibility

We will issue a refund in the following situations:

• (a) Duplicate charges, unauthorized transactions, or other billing errors caused by us or our payment processor are refunded in full once verified.
• (b) Credit top-ups are refundable in full within 7 days of purchase, provided the credits are completely unused (no API calls have been billed against them).
• (c) Where a major, prolonged service outage on our side prevented you from using a paid resource, we will issue a partial or full refund proportional to the impact, at our discretion.
• (d) Where applicable law requires a refund (for example, certain consumer-protection statutes in the EU, UK, or other jurisdictions), we will comply with the legal requirement, regardless of the windows stated elsewhere in this policy.

03Non-Refundable

The following are not eligible for refund, except where required by applicable law:

• (a) Credits that have been partially or fully consumed against model usage; the consumed portion is non-refundable.
• (b) Any charge associated with an account that has been suspended or terminated for violation of Section 4 of the Terms (Acceptable Use).
• (c) Credit top-ups older than 7 days from the date of purchase, regardless of whether the credits have been used.
• (d) Credits granted via redeem codes, promotional campaigns, referral bonuses, or any other non-purchased balance.
• (e) Currency-conversion losses, payment-processor fees, or bank charges levied by parties outside of AllToken.

04Processing Time

Approved refunds are returned to the original payment method through our payment processor.

• Refunds are typically issued within 3 to 5 business days of approval.
• Depending on your bank or card issuer, an additional 1 to 2 business days may be required for the funds to appear on your statement.
• You will receive an email confirmation when the refund is initiated.
• Refunds cannot be issued to a different card, account, or payment method than the one used for the original transaction.

05How to Request a Refund

We do not currently offer self-service refunds from the Dashboard. All refund requests are handled by our support team. To request a refund, contact us through one of the channels below.

06Disputes and Chargebacks

If you believe a charge is incorrect, please contact us first. We can almost always resolve the issue more quickly than your bank can.

• Filing a chargeback or payment-processor dispute before contacting us may result in the affected account being temporarily suspended while the dispute is investigated.
• Chargebacks that are determined to be made in bad faith — for example, after the underlying credits have been consumed or after you have used the paid resource — may result in permanent account termination under Section 4 of the Terms.
• Where a chargeback is upheld in your favor by your bank or card issuer, no further refund will be issued by us for the same charge.

07Policy Changes

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent change.

Material changes (for example, a change to the eligibility window, or the introduction of a non-refundable category that did not previously exist) will be communicated by email to all account holders at least 14 days before they take effect.

Continued use of AllToken after a change takes effect constitutes acceptance of the updated policy.